Commercial result · PGLS · 2024 review
CHAS: win the RFP, rebuild confidence
ProblemCHAS needed more Marshallese interpreting support and was considering leaving during the SIT-to-PGLS transition.
ContributionLed the commercial relationship and RFP work, addressing language coverage and coordinating around customer concerns.
OutcomeThe manager review credits a CHAS on-site interpreting RFP win worth $300K in annual revenue and preservation of the broader relationship.
EvidencePGLS manager review, September 2023–August 2024, printed November 18, 2024, pages 1–2. Employer assessment; retained privately.
BoundaryThe annual figure is the review’s reported contract value, not a statement of current revenue. A later over-the-phone/video interpreting opportunity was a bid opportunity, not a confirmed win.
Commercial result · PGLS · 2024 review
New York Life: targeted outreach to pilot
ProblemReach an enterprise buyer through a relevant procurement channel and earn an opportunity to demonstrate service.
ContributionDeveloped Supplier Diversity outreach that the manager review directly connects to the New York Life pilot.
OutcomeSelected as one of two vendors for an over-the-phone interpreting pilot associated with $1M total language-services spend.
EvidenceThe same manager review, page 2, records the pilot selection and the outreach connection.
BoundaryThe review explicitly leaves the post-pilot award and distribution undecided. $1M is program spend, not revenue booked by Brett or PGLS.
Commercial result · PGLS · 2024 review
New business with account responsibility
ContributionPursued enterprise prospects while coordinating implementation and developing existing relationships.
OutcomeThe manager reported 22 net-new logos in 2024 and Minnesota Community Care revenue of $225K YTD, crediting implementation coordination and customer credibility.
EvidenceManager review, page 2. Manufacturing wins named include Alliance Machine Systems, MGS Machine, Musco Sports Lighting and Trystar.
BoundaryThese are results reported at the 2024 review, not full-year or current totals. They do not establish a team quota, managed revenue portfolio, or current run rate.
Commercial insight → product · PGLS
Brightside: identify a service gap
ProblemBrightside needed quick-turn translation.
ContributionIdentified the customer need and worked with Product and Technology to develop and launch the PGLS Express offering.
EvidenceThe manager review, page 2, attributes the customer insight and cross-functional contribution to Brett.
BoundaryThis establishes a contribution to a launch. No product revenue, adoption rate, or sole engineering ownership is asserted.
Operating work · TheWordPoint / Triple Shift
Make the handoff repeatable
ProblemSales promises, delivery requirements and reporting need a shared structure.
ContributionTheWordPoint operating notes dated May 19, 2021 document revision expectations, samples, language pairs, formats, timelines and sales-to-project-manager handoffs. At Triple Shift, contributed the weekly recap used as a sales-team template.
EvidenceContemporary operating notes; February 28, 2020 director email distributing Brett’s recap as the reporting template. Source records retained privately.
BoundaryNotes demonstrate process design, not proof that every proposal was implemented. The reporting template was collaborative work, not a claim to sole ownership of the sales cadence.
Strategy artifact · Piedmont · 2025
Design the next account operating model
ProblemStrategic-account coverage needs explicit roles, lifecycle stages and renewal and expansion practices.
ContributionPrepared a 2026 account-management strategy covering tiering, onboarding, QBRs, renewal, expansion, MEDDPICC fields and proposed HubSpot workflows.
EvidenceNovember 2025 strategy document, reviewed excerpt. This is an authored strategy artifact prepared for approval.
BoundaryStaffing, automation and retention targets are proposals. They are not evidence of a deployed global team, implemented workflows or achieved NRR/GRR.
Prototype · private implementation
FWOMPS: explicit execution authority
ProblemAn agent’s proposed change must not silently authorize promotion into trusted source.
ContributionAI-assisted development of a local agent system with distinct execution, verification and promotion responsibilities.
EvidenceReviewed implementation in fwomps/transactions/authority.py contains HMAC-authenticated grants, expiry, workspace fingerprints and a protected host authority store.
StatusIn development. Private implementation; no public demo linked. Code inspection is not a runtime security audit, adoption measure or production certification.
Public site · independent project
AIAIMate: make AI understandable
ProblemPeople need accessible explanations and sources for evaluating AI claims.
ContributionAI-assisted development of a free AI-literacy learning site, combining technical explanation with visual information design.
EvidenceThe linked public learning surface was reachable on October 20, 2026.
BoundaryPublic availability does not validate every source, planned learning feature, usage level or learning outcome.
Visit AIAIMate →
Public site · evolving product
GlobalDeets: preserve source context
ProblemClaims and summaries need context about where evidence comes from and what it can support.
ContributionAI-assisted development of provenance and information architecture for public-interest content.
EvidenceThe public site was reachable on October 20, 2026. Reviewed repository work includes source roles, geographic scope, ownership and evidence URLs.
BoundaryThe current public surface and development architecture can differ. Neither proves completeness, audience adoption, or the accuracy of every claim.
Explore GlobalDeets →
Development status · October 20, 2026
Additional systems in progress
FlipSkilletMedia-ownership graph project in development. No public deployment or ingestion-completeness claim is made here.
Traffic toolAn analytics interface is reachable at traffic.goodflippindesign.com. The underlying data, coverage and reported zone counts were not independently verified; treated here as an internal tool.
SummitViewMusic and performer-output project in development. No release or adoption claim is made here.
ScopeThese projects show areas of independent work. They are not client case studies or evidence of commercial revenue.